Poorly handled Debits

A few months ago I missed a premium, the double debit was never deducted. When I enquired it was confirmed that there was a glitch on their system and they reinstated my policy. Last month I was unable to pay my policy and this month the double debit never went off my account. I received a notification that my policy had lapsed. On their side it shows that my policy’s debit was unsuccessful but no debit ran through my account even though I provided for it. Then I was advised that my policy was reinstated previously, mind you, because of their system glitch that it can’t be reinstated again. What an absolute disappointment in their ‘system’ and people not thinking further than what the book says or their noses. Whichever comes first