CL
Cobus L
1 reviews | Active since Jul 2020
09 Apr 2024, 13:11
Poor service from a good company
Normally I like to give credit for good service, but in this case, it was very disappointing. I have been waiting more than 24 months for my late wife's estate to be finalized and still do not know how long it will take. I am a pensioner and have been suffering with my health and financially because of this unnecessary delay. Communication with staff and management has been poor.
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Capital Legacy's replyOfficial
10 Apr 2024, 10:43Hi Cobus,
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will contact you shortly.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will contact you shortly.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Capital Legacy's reply10 Apr 2024, 10:43
Official
Hi Cobus,
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will contact you shortly.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will contact you shortly.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care