Poor service

My husband and I both have policies for a few years now, so we wanted to review our portfolio.. After 3 emails requesting a review meeting someone eventually got back to us . A couple weeks later an appointment was made through a booking agent for a consultant to contact us to review our policies. I expected a zoom or ms teams virtual meet as appropriate for a policy review meeting but was told it would be just a phone call. The consultant Revan Luus, phoned but to my disappointment he had not done any homework and knew nothing of the details of our policies. Reven was supposed to call us back when he was more prepared. It’s a week later and we have heard nothing yet and this guy just wasted our time. My husband has a diamond policy and Capital Legacy is great at collecting the pricey premium but their service sucks and don’t get back to clients. Going to cancel our policies which means we loose 5+ years of paying premiums