WVdB
Wessel Van den Berg
1 reviews | Active since Oct 2019
01 Oct 2019, 11:46
Poor service
A company that over promise but never deliver. I have signed up with them and have been paying my premiums diligently every month for the past three months. Part of their service include a free customized will which they use as their sales pitch to rope you into taking out a policy with them. They are yet to finalize the free will and never bother to reply or respond to e-mails. The only thing they do very well is to collect premiums from your bank account. Big on taking your money, not at all helpful to deliver their services.
Helpful (0)
Replies (2)0
Replies (2)
Capital Legacy's replyOfficial
08 Oct 2019, 08:29Hi there Wessel,
Once again, I would like to personally thank you for bringing this under my attention, as well as your time and patience.
We continuously strive to WOW in everything we do, which comes with absolute professionalism, therefor as discussed, the necessary procedures will be followed regarding the relevant consultant as this is certainly not how we conduct business.
Should you need any further assistance at all, please do contact me directly.
Have a lovely day!
Natasha Thysse
Manager - Customer Care
Once again, I would like to personally thank you for bringing this under my attention, as well as your time and patience.
We continuously strive to WOW in everything we do, which comes with absolute professionalism, therefor as discussed, the necessary procedures will be followed regarding the relevant consultant as this is certainly not how we conduct business.
Should you need any further assistance at all, please do contact me directly.
Have a lovely day!
Natasha Thysse
Manager - Customer Care
Capital Legacy's reply08 Oct 2019, 08:29
Official
Hi there Wessel,
Once again, I would like to personally thank you for bringing this under my attention, as well as your time and patience.
We continuously strive to WOW in everything we do, which comes with absolute professionalism, therefor as discussed, the necessary procedures will be followed regarding the relevant consultant as this is certainly not how we conduct business.
Should you need any further assistance at all, please do contact me directly.
Have a lovely day!
Natasha Thysse
Manager - Customer Care
Once again, I would like to personally thank you for bringing this under my attention, as well as your time and patience.
We continuously strive to WOW in everything we do, which comes with absolute professionalism, therefor as discussed, the necessary procedures will be followed regarding the relevant consultant as this is certainly not how we conduct business.
Should you need any further assistance at all, please do contact me directly.
Have a lovely day!
Natasha Thysse
Manager - Customer Care
WVdB
Wessel Van den Berg's updateReviewer Update
14 Oct 2019, 12:35Natasha has been very helpful to resolve my complaint. Even though I have cancelled my policies I am satisfied that she will do whatever possible to prevent situations like these to occur in future.
WVdB
Wessel Van den Berg's update14 Oct 2019, 12:35
Reviewer Update
Natasha has been very helpful to resolve my complaint. Even though I have cancelled my policies I am satisfied that she will do whatever possible to prevent situations like these to occur in future.