DH
Dylan H
1 reviews | Active since Sept 2022
10 Oct 2023, 18:52
**** Poor Service
Shocking, ********** service. My father passed away in August 2022. To date his estate hasn’t been finalized. Capital Legacy were happy to take their fee and now we are left with unanswered emails, promises that never amount to anything and the list goes on. I’ve had to get ahold of my fathers personal banker to get bank statements for the past 3 years so Capital Legacy can do their work. You email to follow up, no answer. Weeks go by no answer. I strongly suggest you look elsewhere when looking for someone to handle your will and estate. I’ve cancelled my policy and my brother is doing the same.
Helpful (0)
Replies (1)0
Replies (1)Capital Legacy's replyOfficial
11 Oct 2023, 08:37Hi Dylan,
Thank you for bringing this to my attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
Will also be in contact with you shortly.
Should you need any further assistance at all, please do let me know.
Have a lovely day.
Senior Team Leader - Customer Care
Thank you for bringing this to my attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
Will also be in contact with you shortly.
Should you need any further assistance at all, please do let me know.
Have a lovely day.
Senior Team Leader - Customer Care
Capital Legacy's reply11 Oct 2023, 08:37
Official
Hi Dylan,
Thank you for bringing this to my attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
Will also be in contact with you shortly.
Should you need any further assistance at all, please do let me know.
Have a lovely day.
Senior Team Leader - Customer Care
Thank you for bringing this to my attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
Will also be in contact with you shortly.
Should you need any further assistance at all, please do let me know.
Have a lovely day.
Senior Team Leader - Customer Care
