R
Riekie
1 reviews | Active since Oct 2022
13 Feb 2025, 16:58
Poor service
I am so frustrated dealing with the people who work for Capital Legacy. You can NEVER GET HOLD OF ANYONE, I need to speak to...and when people resign, no one even advises you and you don't get answers cause No one ever gets back to you, never answers their phones...
I will Not recommend this company to no one, their service is terrible.
This entire process with dealing with both my permits estates has been so frustrating, it started of well and then all the wheels came off.
Definitely canceling my policy and will with CL
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Replies (1)
Capital Legacy's replyOfficial
14 Feb 2025, 09:02Hi there Riekie,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how important it is to have clear and timely communication, and we regret that this has not been your experience with Capital Legacy.Please know that your concerns have been taken seriously. We’re aware of how disruptive it can be when there’s a lack of communication, especially during such an important process.
We take your feedback seriously, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how important it is to have clear and timely communication, and we regret that this has not been your experience with Capital Legacy.Please know that your concerns have been taken seriously. We’re aware of how disruptive it can be when there’s a lack of communication, especially during such an important process.
We take your feedback seriously, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply14 Feb 2025, 09:02
Official
Hi there Riekie,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how important it is to have clear and timely communication, and we regret that this has not been your experience with Capital Legacy.Please know that your concerns have been taken seriously. We’re aware of how disruptive it can be when there’s a lack of communication, especially during such an important process.
We take your feedback seriously, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how important it is to have clear and timely communication, and we regret that this has not been your experience with Capital Legacy.Please know that your concerns have been taken seriously. We’re aware of how disruptive it can be when there’s a lack of communication, especially during such an important process.
We take your feedback seriously, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader