SI
Sizo I
1 reviews | Active since Jul 2023
06 Nov 2024, 14:55
Poor service
My mom has a bad experiance with your company, deduction form her payslip without her consent. To top it all off she has no idea what the deduction is for and the and your call centre cannot be reached.
Helpful (0)
Replies (4)0
Replies (4)
Capital Legacy's replyOfficial
07 Nov 2024, 12:19Hi there Sizo,
Thank you for bringing your concerns to our attention, please accept our apologies for any frustration caused, we will certainly look into this and provide you with feedback.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention, please accept our apologies for any frustration caused, we will certainly look into this and provide you with feedback.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Capital Legacy's reply07 Nov 2024, 12:19
Official
Hi there Sizo,
Thank you for bringing your concerns to our attention, please accept our apologies for any frustration caused, we will certainly look into this and provide you with feedback.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention, please accept our apologies for any frustration caused, we will certainly look into this and provide you with feedback.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
SI
Sizo I's updateReviewer Update
07 Nov 2024, 12:44It is so convenient for you to just say you will look into this and provide feedback and yet you made no effort to find out anything about this issue.
You have no idea who my mom is or even bothered to as.
You did not call me to try and help out.
You don't even have an idea of what I am talking about and you just respond to say you will look into it.
That is disappointing
You have no idea who my mom is or even bothered to as.
You did not call me to try and help out.
You don't even have an idea of what I am talking about and you just respond to say you will look into it.
That is disappointing
SI
Sizo I's update07 Nov 2024, 12:44
Reviewer Update
It is so convenient for you to just say you will look into this and provide feedback and yet you made no effort to find out anything about this issue.
You have no idea who my mom is or even bothered to as.
You did not call me to try and help out.
You don't even have an idea of what I am talking about and you just respond to say you will look into it.
That is disappointing
You have no idea who my mom is or even bothered to as.
You did not call me to try and help out.
You don't even have an idea of what I am talking about and you just respond to say you will look into it.
That is disappointing
SI
Sizo I's updateReviewer Update
08 Nov 2024, 15:29I am happy to have seen Capital Legacy reached out to solve the *****ulent policy opened on my mom's name.
Thanks to Kirsten Abrahams for the speedy resolution to our problem. I hope that services is always extended to all your clients.
Thanks to Kirsten Abrahams for the speedy resolution to our problem. I hope that services is always extended to all your clients.
SI
Sizo I's update08 Nov 2024, 15:29
Reviewer Update
I am happy to have seen Capital Legacy reached out to solve the *****ulent policy opened on my mom's name.
Thanks to Kirsten Abrahams for the speedy resolution to our problem. I hope that services is always extended to all your clients.
Thanks to Kirsten Abrahams for the speedy resolution to our problem. I hope that services is always extended to all your clients.
Capital Legacy's replyOfficial
11 Nov 2024, 05:43Hi Sizo,
Thank you for the feedback, I am happy to hear we were able to resolve your complaint.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for the feedback, I am happy to hear we were able to resolve your complaint.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Capital Legacy's reply11 Nov 2024, 05:43
Official
Hi Sizo,
Thank you for the feedback, I am happy to hear we were able to resolve your complaint.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for the feedback, I am happy to hear we were able to resolve your complaint.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care