Poor, dismissive and disappointing service

My mom passed away on the 23th of July 2021. I since contacted Capital Legacy to discuss my moms estate. The consultant informed me that it may be too risky for them to Execute her Estate as their not sure what the liabilities are: Firstly, isn’t that why you are appointed in the first place? To get that information? Not to mention, the consultant was quite dismissive and impatient - I didn’t enjoy working with her. Secondly they offered to have 3rd party lawyers take over the case but only if they accept it. I have since been waiting for feedback from Capital Legacy letting me know if the lawyers will help me or not.

Losing your loved ones, especially your only parent is painful enough. Now, you as heirs are meant to run around doing the work that the Company was appointed to take care of your parent’s Estate is supposed to be doing.

I’ve contacted them enough times before coming to this platform and I hope something gets done this time.

I’m terribly disappointed!! :(