AL
Anton L
1 reviews | Active since Aug 2015
11 Oct 2022, 11:47
POOR CUSTOMER SERVICES
Good day, I am battling to get info out of Capital legacy.. We have to policies with them.I have sent several emails to Jeanne van Niekerk. She answered on the first email, ignored the second and third. Eventually I have asked her for the managers number. She then phoned me and she was very ****y and laughed at me while I am trying to speak to her. Can somebody who is able and willing,, phone me.
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Capital Legacy's replyOfficial
14 Oct 2022, 10:00Hi Anton,
Thank you so much for bringing this to my attention, I am immensely sorry for the frustration caused.
Tiffany will give you a call shortly to have the matter resolved for you as this is certainly not how we conduct ourselves.
Should you need any further assistance at all, please do let me know.
Have a lovely weekend,
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you so much for bringing this to my attention, I am immensely sorry for the frustration caused.
Tiffany will give you a call shortly to have the matter resolved for you as this is certainly not how we conduct ourselves.
Should you need any further assistance at all, please do let me know.
Have a lovely weekend,
Natasha Thysse
National Manager-Customer Care and Complaints
Capital Legacy's reply14 Oct 2022, 10:00
Official
Hi Anton,
Thank you so much for bringing this to my attention, I am immensely sorry for the frustration caused.
Tiffany will give you a call shortly to have the matter resolved for you as this is certainly not how we conduct ourselves.
Should you need any further assistance at all, please do let me know.
Have a lovely weekend,
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you so much for bringing this to my attention, I am immensely sorry for the frustration caused.
Tiffany will give you a call shortly to have the matter resolved for you as this is certainly not how we conduct ourselves.
Should you need any further assistance at all, please do let me know.
Have a lovely weekend,
Natasha Thysse
National Manager-Customer Care and Complaints