LV
Lizahn V
1 reviews | Active since Mar 2013
16 Jul 2022, 10:54
Poor customer service
Why are they debuting my husband's bank account, after it has been canceled??
Numerous emails have been sent, but they still take money.
Helpful (0)
Replies (3)0
Replies (3)
Capital Legacy's replyOfficial
20 Jul 2022, 15:35Hi there Lizahn,
I hope you're doing well.
Thank you for bringing this to my attention, please leave this with me and I'll be sure to look into the matter.
Have a lovely afternoon!
Natasha Thysse
National Manager of Customer Care and Complaints
I hope you're doing well.
Thank you for bringing this to my attention, please leave this with me and I'll be sure to look into the matter.
Have a lovely afternoon!
Natasha Thysse
National Manager of Customer Care and Complaints
Capital Legacy's reply20 Jul 2022, 15:35
Official
Hi there Lizahn,
I hope you're doing well.
Thank you for bringing this to my attention, please leave this with me and I'll be sure to look into the matter.
Have a lovely afternoon!
Natasha Thysse
National Manager of Customer Care and Complaints
I hope you're doing well.
Thank you for bringing this to my attention, please leave this with me and I'll be sure to look into the matter.
Have a lovely afternoon!
Natasha Thysse
National Manager of Customer Care and Complaints
LV
Lizahn V's updateReviewer Update
02 Aug 2022, 09:06Good morning Natasha
My husband's account was again debited. R443.64, this time around. No money was left for the deduction, seeing that he has cancelled our services. Can you please reimburse his banking fee for this debit order? And I trusted that this was handled by you, just to see the debit order went off again.
We urgently needs answers!!
My husband's account was again debited. R443.64, this time around. No money was left for the deduction, seeing that he has cancelled our services. Can you please reimburse his banking fee for this debit order? And I trusted that this was handled by you, just to see the debit order went off again.
We urgently needs answers!!
LV
Lizahn V's update02 Aug 2022, 09:06
Reviewer Update
Good morning Natasha
My husband's account was again debited. R443.64, this time around. No money was left for the deduction, seeing that he has cancelled our services. Can you please reimburse his banking fee for this debit order? And I trusted that this was handled by you, just to see the debit order went off again.
We urgently needs answers!!
My husband's account was again debited. R443.64, this time around. No money was left for the deduction, seeing that he has cancelled our services. Can you please reimburse his banking fee for this debit order? And I trusted that this was handled by you, just to see the debit order went off again.
We urgently needs answers!!
LV
Lizahn V's updateReviewer Update
17 Aug 2022, 19:39Good evening. Still no joy. Another debit order for service canceled. Pathetic service
LV
Lizahn V's update17 Aug 2022, 19:39
Reviewer Update
Good evening. Still no joy. Another debit order for service canceled. Pathetic service