1 reviews | Active since Dec 2013
Poor Communication & Lack of Service – Very Disappointed
I am extremely disappointed with the service received from Capital Legacy. After being a loyal policyholder, I reached out with a simple request to update my annual policy and amend my will to include additional assets. Despite multiple attempts to get a response, I was completely ignored.
Their lack of communication and follow-through is unacceptable, especially when dealing with something as important as estate planning and legal documentation. I eventually had to cancel my policy due to the continued silence.
This experience has left me with serious doubts about their reliability and professionalism. If this is how they handle active clients, I worry how they would handle matters in the unfortunate event that someone actually needed to claim on their policy.
I would not recommend Capital Legacy to anyone who values timely service, proper communication, and trust in their estate planning provider.
Thank you for taking the time to share your experience with us. We are truly sorry to learn of the frustration and disappointment you’ve encountered, and we extend our sincerest apologies for the lack of communication and support you received.
At Capital Legacy, we are committed to providing every client with the attention, care, and responsiveness they deserve—particularly when it involves something as personal and important as estate planning.It is clear that we did not meet that standard in your case, and we deeply regret the inconvenience and concern this has caused.
Please know that your feedback is being taken seriously. We are currently reviewing how your request was handled to identify where the breakdown occurred and to implement measures that prevent a recurrence—whether in your case, should you choose to re-engage with us, or for any of our valued clients.
Rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves as we want to assure you that we are committed to resolving this issue in a fair and transparent manner.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for taking the time to share your experience with us. We are truly sorry to learn of the frustration and disappointment you’ve encountered, and we extend our sincerest apologies for the lack of communication and support you received.
At Capital Legacy, we are committed to providing every client with the attention, care, and responsiveness they deserve—particularly when it involves something as personal and important as estate planning.It is clear that we did not meet that standard in your case, and we deeply regret the inconvenience and concern this has caused.
Please know that your feedback is being taken seriously. We are currently reviewing how your request was handled to identify where the breakdown occurred and to implement measures that prevent a recurrence—whether in your case, should you choose to re-engage with us, or for any of our valued clients.
Rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves as we want to assure you that we are committed to resolving this issue in a fair and transparent manner.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader