Poor communication & feedback

Very poor communication and feedback. It takes more than a year for a simple estate to be resolved. It seems like they mostly WAIT for feedback instead of following up and escalating with urgency. I had to log a complaint with the Ombudsman for my moms medical saving fund to be paid out, while they are the executor. A week later the funds were paid out, after they waited for nearly a year. Now waiting for my dad's estate to be finalized, this month, 1 year ago he passed away already.