POOOOOR service

I received a mail to state that my premium was unpaid, which it was not, and the amount stated is not the amount that I was told to pay. I sent a query to the person who sent the email, only to receive a mail back that she is on maternity leave with no access to her mails???? I then sent emails to 5 different persons at this firm, stating that if this is the level of service would rather cancel. I received NO response. I wrote again. Then I receive a mail to state my cancellation has been accepted. If I, as the policy holder, receive this kind of treatment, how much more those that would need to use it. It is not the first time that I have had issues. I suppose they dont want me as a client any longer SO my cancellation will then proceed. Disgusting service.