Policy was never opened by Capital legacy, but they started debiting

I am actually very astonished and angry. I have never opened a policy with Capital Legacy, on their records, there is not even a signed will that was sent from my side to them thus how do they conclude their business transactions with clients? What further upsets me is the retention consultant Lungile Ketsekile, I have informed her numerous times that I have not opened any policy and she has the audacity to send me the same emails insisting that I took out a policy without contacting me to discuss or to do an investigation on this matter. I attended a meeting with one of their consultants and I said I would be interested but let me first sign everything and send it back, I have not done that and I only saw this month that they started debiting since November, for what reason? What agreement took place that established me opening up a policy? This is very disappointing and I have informed Lungile Ketsekile that I wanted to open up a policy although the way in which she handled this really just put me off!

Moreover what Lungile Ketsekile is indirectly implying is that when you attend a meeting with one of their consultants you automatically agree to a policy which is outrageous!!!!