KF
Karen F

1 reviews | Active since Nov 2024

22 Nov 2024, 16:22

Please do not trust your estate with Capital Legacy

Capital Legacy's complaints department is ignoring me.

I have lodged a complaint with Capital Legacy's complaints department a few months ago due to their slow handling of my late husband's estate costing the estate a small fortune in damages.

They simply sent the complaint to the people and department I was complaining about before going silent and no longer responding to my emails.

My issues have not been resolved, in fact, I have this feeling that due to my complaint the estate has been handled with much less care as retaliation for me lodging a complaint.

Please protect your loved ones and get a proper will protecting your inheritance.

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Replies (1)
Capital Legacy
Capital Legacy's reply25 Nov 2024, 11:23
Official
Hi there Karen,

Thank you for bringing your concerns to our attention, we will certainly look into this and provide you with feedback.

Have a lovely day! 

Lesego Mabaso 
Senior Team Leader – Customer Care