1 reviews | Active since Jun 2022
PLEASE CHOOSE ANOTHER COMPANY FOR THE SAKE OF YOUR LOVED ONES
Horrible company. Very dishonest, ********* and unprofessional. Especially considering they work with people who are grieving, they need sensitivity training and to just stop lying.
I’ve had issues with them for 2 years and still going on. I’m not comfortable to divulge my family affairs here but please choose another company. It’s at the point where I refuse to engage with them face to face or via phone call because there is no paper trail because that’s how dishonest they are. This is my first parent to die and every time I’ve asked for transparency because I don’t know how it works, it’s like pulling teeth. They refuse to forthcoming and no one’s ever accountable.
They also don’t actually do work. They want to do as little as possible to get their payout for their ****ty service.
Please do research and find a better company for your loved ones because this company has made life after my parent’s passing even more stressful, painful and difficult.
Bongani Dhlamini is the main perpetrator. Horrible service.
Thank you for bringing this to our attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact shortly.
Have a lovely day,
Senior Team Leader - Customer Care
Lesego Mabaso
Thank you for bringing this to our attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact shortly.
Have a lovely day,
Senior Team Leader - Customer Care
Lesego Mabaso
They set up a meeting with after this post to pretend to attend to the issue. They even had the audacity at the end of the call to ask if I will delete the review. I refused to delete until resolved and we are square one.
The new person in charge of the estate is Phumzile Thebethe and she’s just as unprofessional as the prior person so it is clear reflection the company. They don’t even answer emails and exclude us from communication about the estate after asking multiple times. They have offline conversations then add bits to a portal so I can see that there are discussions excluding the heirs yet they impact the 3 children of the deceased the most. Disgusting behaviour considering you are working with such emotional issues such as death and finances.
They set up a meeting with after this post to pretend to attend to the issue. They even had the audacity at the end of the call to ask if I will delete the review. I refused to delete until resolved and we are square one.
The new person in charge of the estate is Phumzile Thebethe and she’s just as unprofessional as the prior person so it is clear reflection the company. They don’t even answer emails and exclude us from communication about the estate after asking multiple times. They have offline conversations then add bits to a portal so I can see that there are discussions excluding the heirs yet they impact the 3 children of the deceased the most. Disgusting behaviour considering you are working with such emotional issues such as death and finances.