RB
Riaan B

1 reviews | Active since Mar 2009

07 Jan 2020, 06:31

Please change your name to Capital Promises. That's all you do.

I've been with Capital Legacy for years. On 10 October 1 of their consultants came to see me to review my policy and will and sold 2 new policies to family members. They had a promotion on that if you refer someone that buys a policy you get R750 per policy as a commission. I had to send several emails to find out when I can expect the payment and got replies that they are evaluating and considering and investigating and all sorts of excuses. Eventually I got an email on 27 Nov that the payout was approved. Well, 7 January and still no payment. I will be cancelling these 3 policies by the end of this week if I don't receive my commission. If you can't pay R1500 how will you pay out the policies when they are due?

PATHETIC!!!!

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Replies (1)
Capital Legacy
Capital Legacy's reply07 Jan 2020, 15:11
Official
Hi there Riaan,

I trust you're doing well. 

Thank you very much for bringing this to my attention, I have escalated the matter directly to the relevant person processing the payments and I will revert back to you shortly. 

Please accept my sincerest apologies for the frustration caused, but I assure you, I will get sufficient feedback. 

May you have a lovely afternoon, 

Natasha Thysse
Manager - Customer Care