PD
Premilla D
1 reviews | Active since May 2016
13 Oct 2021, 12:15
Pathetic, unhelpful "Agent"
A man called me and said he will do my will. two weeks later he has sent me NOTHING, except a policy that I did not agree to. This looks like ******* or *****. Can someone from Capital Legacy call me urgently as I DON'T WANT A POLICY FROM A COMPANY THAT IS SO DEVIOUS!!!
Helpful (0)
Replies (3)0
Replies (3)
Capital Legacy's replyOfficial
14 Oct 2021, 10:54Hi there Premilla,
Thank you for bringing this to my attention, please accept my apologies for any confusion caused - I've taken a look at your profile and can confirm that there is no Legacy Protection Plan loaded and that the Final Will was sent through on the 5th of October at 11:25
Justin will be giving you a call within the next few minutes to go through this thoroughly and address any further concerns.
Have a lovely day!
Natasha Thysse
National Manager - Customer Care
Thank you for bringing this to my attention, please accept my apologies for any confusion caused - I've taken a look at your profile and can confirm that there is no Legacy Protection Plan loaded and that the Final Will was sent through on the 5th of October at 11:25
Justin will be giving you a call within the next few minutes to go through this thoroughly and address any further concerns.
Have a lovely day!
Natasha Thysse
National Manager - Customer Care
Capital Legacy's reply14 Oct 2021, 10:54
Official
Hi there Premilla,
Thank you for bringing this to my attention, please accept my apologies for any confusion caused - I've taken a look at your profile and can confirm that there is no Legacy Protection Plan loaded and that the Final Will was sent through on the 5th of October at 11:25
Justin will be giving you a call within the next few minutes to go through this thoroughly and address any further concerns.
Have a lovely day!
Natasha Thysse
National Manager - Customer Care
Thank you for bringing this to my attention, please accept my apologies for any confusion caused - I've taken a look at your profile and can confirm that there is no Legacy Protection Plan loaded and that the Final Will was sent through on the 5th of October at 11:25
Justin will be giving you a call within the next few minutes to go through this thoroughly and address any further concerns.
Have a lovely day!
Natasha Thysse
National Manager - Customer Care
PD
Premilla D's updateReviewer Update
14 Oct 2021, 12:49Thank you .... Justin did call me. He was very helpful, patient and explained whatever doubts I had. I am very grateful that Justin takes such pride in being professional and in resolving issues so quickly and efficiently. He also recognised the mistakes made by the consultants in communicating with me and has ensured that this will be corrected in future . I am very thankful to him for his courtesy and the manner in which he handled my complaint.
PD
Premilla D's update14 Oct 2021, 12:49
Reviewer Update
Thank you .... Justin did call me. He was very helpful, patient and explained whatever doubts I had. I am very grateful that Justin takes such pride in being professional and in resolving issues so quickly and efficiently. He also recognised the mistakes made by the consultants in communicating with me and has ensured that this will be corrected in future . I am very thankful to him for his courtesy and the manner in which he handled my complaint.
Capital Legacy's replyOfficial
15 Oct 2021, 11:04Hi there Premilla,
Thank you so much for the positive feedback, I'll definitely share this with Justin and the rest of the team.
Have a great weekend,
Natasha Thysse
National Manager - Customer Care
Thank you so much for the positive feedback, I'll definitely share this with Justin and the rest of the team.
Have a great weekend,
Natasha Thysse
National Manager - Customer Care
Capital Legacy's reply15 Oct 2021, 11:04
Official
Hi there Premilla,
Thank you so much for the positive feedback, I'll definitely share this with Justin and the rest of the team.
Have a great weekend,
Natasha Thysse
National Manager - Customer Care
Thank you so much for the positive feedback, I'll definitely share this with Justin and the rest of the team.
Have a great weekend,
Natasha Thysse
National Manager - Customer Care