Pathetic service when it comes to making claims

This is one company that doesn't respond to your calls and emails during the time of need. My father passed on in July 2021, we made a claim in August and since then we've never heard anything from them. I constantly need to chase after them every now and then and the only thing they ever say is "please allow us to follow up" this has been going on for months. Save yourself the ups and downs as well as your money they do not take claims serious. They only thing they do is just take peoples money. Their Indian worker Mr Renesh is so *********** and unbothered.