Pathetic Service – Ignored Cancellation Request and Still Debited

I submitted a cancellation request on 19 November 2025 via Capital Legacy’s website and followed up with an email the same day, requesting confirmation and next steps. To date, I have received no acknowledgment, no phone call, and no email response. Despite my clear instructions to cancel, my account was still debited. This is unacceptable and shows a complete lack of customer care. The only time I ever heard from Capital Legacy was when I signed up for the policy – after that, zero follow-up or support. I demand immediate cancellation, a full refund, and confirmation of closure. If this is not resolved promptly, I will escalate to the FAIS Ombud and the National Consumer Commission. Capital Legacy, this is pathetic service and a violation of Treating Customers Fairly principles. Policy Number: [PN062868]