Pathetic service delivery yet again

Last week I logged a complaint after I received no service from Tiffany Wilson. She responded with a very nasty phone call I supp**** her with all the necessary information to update our wills. She left information out or added wrong names etc. And after informing her that the info is wrong, once again, no response. Please supply me with someone else's name and details to help me, or explain what the process is to end our policies with CL and move somewhere else. I'm tired of bad service and Tiffany with het attitude.