Pathetic service delivery

I wish to share my personal experience with this company. My dad passed in Nov 2018, and nothing the will stated has been executed except him being buried which was also a costly affair, monies wasn't paid out for burial reasons immediately. The beneficiary needed to get a doctors report even though my dad passed away in hospital, the report had to be paid for, not by capital legacy but by the beneficiary. Monies was only paid out after his funeral. Due to the unprofessional handling of the will which was suppose to be so straightforward, as mentioned from capital legacy consultant, turned out to be an ugly affair between heirs and therefore we as siblings still don't have a relationship with each other. After several emails and calls made to the company, attention was given to our plea after several months. Still after the meeting things was unsettled, and things resolved with some heirs being unhappy because clauses in the will wasn't made clear to us as heirs. The will wasn't explained to us, as said its self explainatory, but yet questions was raised which they had an answer for everything and took full responsibility for their wrongful actions, which in essence i still have an issue with, we as siblings don't have a relationship. I have however spoken to Leilani and Odette who made some things clear to me after a year and few months after my dad's death as I'm still a policy holder for years taking in regard my 2 kids as I'm a single mother. If i had any other option, I would change my policy in a heartbeat, no matter how much money I loose. The problem I have with capital legacy is that the will and last wishes was set out whilst the policy holder was fit and alive, how come after his death the will hasn't been executed. This is my personal view of capital legacy, and even though I'm still a policy holder, I'm not one of their greatest fans. Sorry