RH
Ruwaida H
1 reviews | Active since Mar 2012
02 Sept 2024, 08:32
Pathetic service
The surprising part is that, all effort will be given to get a client to sign up yet once signed up, the after service support is questionable. I have been going back and forth for a few months now just trying to obtain information about the education policy and now that I have questions, no response, no phone call from the company. Why should I phone in each time I require assistance? The service is pathetic.
Helpful (0)
Replies (4)0
Replies (4)
Capital Legacy's replyOfficial
02 Sept 2024, 11:14Good day Ruwaida,
Thank you for bringing this to our attention, we will be looking into the matter.
One of our our consultants will be giving you a call to have this matter resolved, I do apologize for the inconvenience and frustration caused.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing this to our attention, we will be looking into the matter.
One of our our consultants will be giving you a call to have this matter resolved, I do apologize for the inconvenience and frustration caused.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Capital Legacy's reply02 Sept 2024, 11:14
Official
Good day Ruwaida,
Thank you for bringing this to our attention, we will be looking into the matter.
One of our our consultants will be giving you a call to have this matter resolved, I do apologize for the inconvenience and frustration caused.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing this to our attention, we will be looking into the matter.
One of our our consultants will be giving you a call to have this matter resolved, I do apologize for the inconvenience and frustration caused.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
RH
Ruwaida H's updateReviewer Update
02 Sept 2024, 11:50Hi there
My apologies for reporting this Matter but I have tried to no avail to obtain assistance. This shouldn't be the case. Customer service has no value any longer except for selling to get business.
Kindly phone me at 17h00 pm today or after.
My debit for this month has still not been finalized and this disturbs me greatly.
Thank you
My apologies for reporting this Matter but I have tried to no avail to obtain assistance. This shouldn't be the case. Customer service has no value any longer except for selling to get business.
Kindly phone me at 17h00 pm today or after.
My debit for this month has still not been finalized and this disturbs me greatly.
Thank you
RH
Ruwaida H's update02 Sept 2024, 11:50
Reviewer Update
Hi there
My apologies for reporting this Matter but I have tried to no avail to obtain assistance. This shouldn't be the case. Customer service has no value any longer except for selling to get business.
Kindly phone me at 17h00 pm today or after.
My debit for this month has still not been finalized and this disturbs me greatly.
Thank you
My apologies for reporting this Matter but I have tried to no avail to obtain assistance. This shouldn't be the case. Customer service has no value any longer except for selling to get business.
Kindly phone me at 17h00 pm today or after.
My debit for this month has still not been finalized and this disturbs me greatly.
Thank you
RH
Ruwaida H's updateReviewer Update
03 Sept 2024, 09:08Good day
Please may I be called this morning at 09h30
My debit has not gone off.
I do plan on escalating this further.
This is not on.
Please may I be called this morning at 09h30
My debit has not gone off.
I do plan on escalating this further.
This is not on.
RH
Ruwaida H's update03 Sept 2024, 09:08
Reviewer Update
Good day
Please may I be called this morning at 09h30
My debit has not gone off.
I do plan on escalating this further.
This is not on.
Please may I be called this morning at 09h30
My debit has not gone off.
I do plan on escalating this further.
This is not on.
Capital Legacy's replyOfficial
05 Sept 2024, 08:02Hi Ruwaida,
Zukiswa confirmed that she has been in contact with you, and is currently working on reviewing the details of your complaint and gathering all the necessary information surrounding the matter.
We understand the importance of transparency and appreciate your patience as we work through this process.
Have a lovely afternoon,
.
Zukiswa confirmed that she has been in contact with you, and is currently working on reviewing the details of your complaint and gathering all the necessary information surrounding the matter.
We understand the importance of transparency and appreciate your patience as we work through this process.
Have a lovely afternoon,
.
Capital Legacy's reply05 Sept 2024, 08:02
Official
Hi Ruwaida,
Zukiswa confirmed that she has been in contact with you, and is currently working on reviewing the details of your complaint and gathering all the necessary information surrounding the matter.
We understand the importance of transparency and appreciate your patience as we work through this process.
Have a lovely afternoon,
.
Zukiswa confirmed that she has been in contact with you, and is currently working on reviewing the details of your complaint and gathering all the necessary information surrounding the matter.
We understand the importance of transparency and appreciate your patience as we work through this process.
Have a lovely afternoon,
.