Pathetic customer service!!!

I dealt with an advisor named David Meinie 3 months ago, he assisted with drafting the contents of my will and assured me it would be emailed to me 3-5 business days after. 2 weeks later still nothing, the courier company called to collect the signed will but I not received it. I tried calling David every single day for 3 weeks after that as well as the contact centre number with no success. On Friday the 6th of December I emailed David and requested to cancel the entire process, again with no response, no answer at the contact centre but on Saturday 28th of December they had the audacity to deduct money from my account. I called and emailed all available numbers and addresses, mailboxes are full, email boxes are full and the contact centre is busy. Your customer service is absolutely pathetic and I will make sure I inform everybody about this. I want everything cancelled IMMEDIATELY!