Pathetic Company

I joined Capital Legacy in the last two years and was happy with the product was sold during home visit.

Recently my partner and I immigrated to the UAE and I had to change my Bank details for both policies to be deducted from one account to simplify our admin.

I emailed three time over the last two months and only got Auto responses saying that my “Will” will be updated if i attached it otherwise someone will be in touch.

Needles to say no one contacted me once.I then reversed my debit order in hoping that will make them reach out to me however they just debited the next day again.I then reversed and canceled the debit order to solidify someone contacting me as when you owe someone money they are guaranteed to contact you.

It worked..i received an email saying that my debit order was unsuccessful and I responded with the reason why it was unsuccessful and told tgem to go read their emails and then they will be able to connect the dots and get everything up and running again.

Today i received a notice that my policy was cancelled…I really doesn't matter to me as I have much better policies where I live now bit its just another reason to show what kind of service we all have to deal with in South Africa and thats why anyone that can leave will end up leaving..#CapitalLegacy