NB
Nicole B
1 reviews | Active since Apr 2012
15 Dec 2022, 18:59
Pathetic accounts departme t
Please can a senior manager make contact with me as i have now had about enough of your accounts department messing up my combined wills every other month and it becomes my problem. Im now tired of having to sort this out.
Helpful (0)
Replies (5)0
Replies (5)
Capital Legacy's replyOfficial
19 Dec 2022, 09:23Hi Nicole,
Thank you so much for bringing this to my attention, I am immensely sorry for the frustration caused, we will be sure to give you a call shortly to address and resolve your concerns.
Have a lovely day,
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you so much for bringing this to my attention, I am immensely sorry for the frustration caused, we will be sure to give you a call shortly to address and resolve your concerns.
Have a lovely day,
Natasha Thysse
National Manager-Customer Care and Complaints
Capital Legacy's reply19 Dec 2022, 09:23
Official
Hi Nicole,
Thank you so much for bringing this to my attention, I am immensely sorry for the frustration caused, we will be sure to give you a call shortly to address and resolve your concerns.
Have a lovely day,
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you so much for bringing this to my attention, I am immensely sorry for the frustration caused, we will be sure to give you a call shortly to address and resolve your concerns.
Have a lovely day,
Natasha Thysse
National Manager-Customer Care and Complaints
NB
Nicole B's updateReviewer Update
21 Dec 2022, 09:17Morning Natasha,
A lady did call me Monday i explained everything to her she said she would call me back Tuesday it is Wednesday and i have not had another call.
A lady did call me Monday i explained everything to her she said she would call me back Tuesday it is Wednesday and i have not had another call.
NB
Nicole B's update21 Dec 2022, 09:17
Reviewer Update
Morning Natasha,
A lady did call me Monday i explained everything to her she said she would call me back Tuesday it is Wednesday and i have not had another call.
A lady did call me Monday i explained everything to her she said she would call me back Tuesday it is Wednesday and i have not had another call.
Capital Legacy's replyOfficial
21 Dec 2022, 13:13Hi Nicole,
I hope you are doing well, Kuki has brought to my attention now that she sent you an email.
Please let me know if you happy with her feedback or you still need further assistance.
Thank you.
I hope you are doing well, Kuki has brought to my attention now that she sent you an email.
Please let me know if you happy with her feedback or you still need further assistance.
Thank you.
Capital Legacy's reply21 Dec 2022, 13:13
Official
Hi Nicole,
I hope you are doing well, Kuki has brought to my attention now that she sent you an email.
Please let me know if you happy with her feedback or you still need further assistance.
Thank you.
I hope you are doing well, Kuki has brought to my attention now that she sent you an email.
Please let me know if you happy with her feedback or you still need further assistance.
Thank you.
NB
Nicole B's updateReviewer Update
23 Dec 2022, 08:03Hi I want a senior management to make contact with me as Kuki also does not know what she is doing. i would understand if this happened every month BUT IT DOES NOT so sorry this is not my problem to sort out. I ALSO STATED TO HER I AM ON LEAVE. she send me the policies i am in a credit it is not rocket science that amount belongs on my husbands account. i will take this further if i do not have a senior person make contact TODAY ON MY CELL ***
NB
Nicole B's update23 Dec 2022, 08:03
Reviewer Update
Hi I want a senior management to make contact with me as Kuki also does not know what she is doing. i would understand if this happened every month BUT IT DOES NOT so sorry this is not my problem to sort out. I ALSO STATED TO HER I AM ON LEAVE. she send me the policies i am in a credit it is not rocket science that amount belongs on my husbands account. i will take this further if i do not have a senior person make contact TODAY ON MY CELL ***
NB
Nicole B's updateReviewer Update
06 Jan 2023, 07:44This has still not been resolved and i have still not received a call from an accounts manager. i have now emailed through the POP but i still want an explanation of how this happens only every five months or so and the rest of the time the payments are allocated correctly
NB
Nicole B's update06 Jan 2023, 07:44
Reviewer Update
This has still not been resolved and i have still not received a call from an accounts manager. i have now emailed through the POP but i still want an explanation of how this happens only every five months or so and the rest of the time the payments are allocated correctly