Outstanding customer service Justin and Shaun

Although I could say something next negative I shall not as I believe that recognition is most richly deserved to those in an organization. From the onset of my first complaint, Justin was on the line to me within minutes and oh my hat, through my grief/anger he had the most empathetic disposition that any grieving person could ask for. He spoke soft and calm and let me vent my complaint without interjecting. He vowed to continue to keep me up to date and has been doing so for months. Justin, your kind, compassionate and most sweet disposition has led me to have faith in humanity again and for that, I cannot thank you enough. To Shaun, thank you for your assistance in helping me resolve my complaint and even though you too were on the receiving end of my anger/grief, you too showed that you cared about what I was going through and spoke calmly to me, explaining the processes and still are keeping me up to date with my complaint. Although the issue has not been completed as yet and I am hoping it will be soon, I do believe that the two persons whom I have mentioned above are very clear examples of how employees in this industry should interact with their clients. Empathy, patience and kindness goes along way. Once again, Justin and Shaun, thank you for the bottom of my heart, thank you for allowing me to share my sad news and sharing in my grief.