DS
Dori S
1 reviews | Active since Dec 2011
17 Mar 2022, 05:56
Original will not picked up or even made sure it's signed after TWO MONTHS
Kept phoning me to set up a will. Did that, charged me two months and NO ONE even bothered to get the will signed let alone get an original copy collected, so for two and a half months I paid for NOTHING, cause if I died/die all my belongings/money would go to NOOOOOO ONNNEEEE! When I wanted to cancel with immediate effect they said but wait let us phone you to talk and BLAHHH BLAHHH BLAHHHH! I wanty money back!
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Capital Legacy's replyOfficial
22 Mar 2022, 17:08Good Afternoon Dori,
Thank you for getting in touch, I'll definitely have a look at what went wrong, as we have quite a few steps in place, including CCD couriers who collect as well as our After sales service department who ensure we receive the signed Will as soon as possible.
We will give you a call in the morning to discuss this in more detail and provide you with sufficient feedback.
Have a lovely afternoon,
Natasha Thysse
National Manager - Customer Care
Thank you for getting in touch, I'll definitely have a look at what went wrong, as we have quite a few steps in place, including CCD couriers who collect as well as our After sales service department who ensure we receive the signed Will as soon as possible.
We will give you a call in the morning to discuss this in more detail and provide you with sufficient feedback.
Have a lovely afternoon,
Natasha Thysse
National Manager - Customer Care
Capital Legacy's reply22 Mar 2022, 17:08
Official
Good Afternoon Dori,
Thank you for getting in touch, I'll definitely have a look at what went wrong, as we have quite a few steps in place, including CCD couriers who collect as well as our After sales service department who ensure we receive the signed Will as soon as possible.
We will give you a call in the morning to discuss this in more detail and provide you with sufficient feedback.
Have a lovely afternoon,
Natasha Thysse
National Manager - Customer Care
Thank you for getting in touch, I'll definitely have a look at what went wrong, as we have quite a few steps in place, including CCD couriers who collect as well as our After sales service department who ensure we receive the signed Will as soon as possible.
We will give you a call in the morning to discuss this in more detail and provide you with sufficient feedback.
Have a lovely afternoon,
Natasha Thysse
National Manager - Customer Care