MT
Marc T
1 reviews | Active since Oct 2014
03 May 2020, 06:37
OPPORTUNISTIC AND *********
After the ' FREE ' consultation for the Will Capital Legacy said they would send all the details of the policy which never arrived . They sent the Will which I declined to take up - I then advised Capital Legacy by email that I didn't want to sign up for the policy but the next thing I know they have debited my account ! I don't even know where they got my account number and I didn't sign any debit order authorisation . This is extremely ********* bordering on ********
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Capital Legacy's replyOfficial
04 May 2020, 07:18Good Morning Marc,
I trust you're keeping safe.
Thank you for bringing the above to my attention, I'll be sure to investigate this as a matter of urgency as this is certainly not how we conduct business.
Kindly provide me with your contact details in order for us to give you a call and have this sorted as soon as possible.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care
I trust you're keeping safe.
Thank you for bringing the above to my attention, I'll be sure to investigate this as a matter of urgency as this is certainly not how we conduct business.
Kindly provide me with your contact details in order for us to give you a call and have this sorted as soon as possible.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care
Capital Legacy's reply04 May 2020, 07:18
Official
Good Morning Marc,
I trust you're keeping safe.
Thank you for bringing the above to my attention, I'll be sure to investigate this as a matter of urgency as this is certainly not how we conduct business.
Kindly provide me with your contact details in order for us to give you a call and have this sorted as soon as possible.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care
I trust you're keeping safe.
Thank you for bringing the above to my attention, I'll be sure to investigate this as a matter of urgency as this is certainly not how we conduct business.
Kindly provide me with your contact details in order for us to give you a call and have this sorted as soon as possible.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care