LK
Luke K
1 reviews | Active since Jun 2026
10 Jun 2026, 13:37
not helpful
Extremely difficult to get information from them regarding a claim. Cellphone number is on the contact details, but when you call them on the cellphone number you get questioned why you use the cell number.
Helpful (0)
Replies (3)0
Replies (3)
Capital Legacy's replyOfficial
10 Jun 2026, 16:39Hi Luke,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Capital Legacy's reply10 Jun 2026, 16:39
Official
Hi Luke,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
LK
Luke K's updateReviewer Update
10 Jun 2026, 18:23Generic reply and it's not even from a human but from a computer. That is the kind of company we're dealing with.
LK
Luke K's update10 Jun 2026, 18:23
Reviewer Update
Generic reply and it's not even from a human but from a computer. That is the kind of company we're dealing with.
Capital Legacy's replyOfficial
11 Jun 2026, 09:05Good day, Luke
Thank you for your feedback. The response provided was not a generic response, but rather a template acknowledgement while your concerns are being reviewed.
I will be sending you an email shortly regarding your complaint.
Kind Regards
Luturcia van Wyk
Customer Experience Consultant
Thank you for your feedback. The response provided was not a generic response, but rather a template acknowledgement while your concerns are being reviewed.
I will be sending you an email shortly regarding your complaint.
Kind Regards
Luturcia van Wyk
Customer Experience Consultant
Capital Legacy's reply11 Jun 2026, 09:05
Official
Good day, Luke
Thank you for your feedback. The response provided was not a generic response, but rather a template acknowledgement while your concerns are being reviewed.
I will be sending you an email shortly regarding your complaint.
Kind Regards
Luturcia van Wyk
Customer Experience Consultant
Thank you for your feedback. The response provided was not a generic response, but rather a template acknowledgement while your concerns are being reviewed.
I will be sending you an email shortly regarding your complaint.
Kind Regards
Luturcia van Wyk
Customer Experience Consultant