JJ
Jasper J
1 reviews | Active since Apr 2020
18 Dec 2023, 16:57
Not arriving for an apointment
They phoned us to make an appointment to update out wills. They never arrived for the appointment, nor did they contact us to say that they will not be attend our meeting.
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Replies (1)
Capital Legacy's replyOfficial
19 Dec 2023, 11:51Hi Jasper,
Thank you for bringing this to my attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will give you a call shortly to go through your concerns.
Have a lovely day,
Lesego Mabaso
Senior Team Leader - Customer Care
Thank you for bringing this to my attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will give you a call shortly to go through your concerns.
Have a lovely day,
Lesego Mabaso
Senior Team Leader - Customer Care
Capital Legacy's reply19 Dec 2023, 11:51
Official
Hi Jasper,
Thank you for bringing this to my attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will give you a call shortly to go through your concerns.
Have a lovely day,
Lesego Mabaso
Senior Team Leader - Customer Care
Thank you for bringing this to my attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution, we will give you a call shortly to go through your concerns.
Have a lovely day,
Lesego Mabaso
Senior Team Leader - Customer Care