SS
Simphiwe S
1 reviews | Active since Apr 2016
26 Nov 2020, 09:25
Not able to cancel the policy Since March/April 2020
Not able to cancel the policy Since March/April 2020 and now its November i sent them more than 1 email but no response from them but they phoned me almost immediately after leaving a message asking for a new policy . i spoke to a lady she told me that she will ask Faeez Samodien to call me and that never happened and again i received an email for annual price hike and yet my request is ignored meantime my account is getting debited every month end
Helpful (0)
Replies (3)0
Replies (3)
Capital Legacy's replyOfficial
26 Nov 2020, 09:33Good Morning Simphiwe,
Thank you for bringing this to my attention, I will personally be investigating the matter and I sincerely apologize for the frustration caused.
Please allow me the opportunity to have this rectified for you immediately and provide you with sufficient feedback.
Kindly confirm your details via a private message or via *** in order for me to locate your requests.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care
Thank you for bringing this to my attention, I will personally be investigating the matter and I sincerely apologize for the frustration caused.
Please allow me the opportunity to have this rectified for you immediately and provide you with sufficient feedback.
Kindly confirm your details via a private message or via *** in order for me to locate your requests.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care
Capital Legacy's reply26 Nov 2020, 09:33
Official
Good Morning Simphiwe,
Thank you for bringing this to my attention, I will personally be investigating the matter and I sincerely apologize for the frustration caused.
Please allow me the opportunity to have this rectified for you immediately and provide you with sufficient feedback.
Kindly confirm your details via a private message or via *** in order for me to locate your requests.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care
Thank you for bringing this to my attention, I will personally be investigating the matter and I sincerely apologize for the frustration caused.
Please allow me the opportunity to have this rectified for you immediately and provide you with sufficient feedback.
Kindly confirm your details via a private message or via *** in order for me to locate your requests.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care
SS
Simphiwe S's updateReviewer Update
30 Nov 2020, 19:45 Hi Natasha Thysse
I sent you my contact details which you asked for on the 26th but till date you haven't responded to me kindly advise with the latest update , Thanks .
Regards
Simphiwe Sibeko
I sent you my contact details which you asked for on the 26th but till date you haven't responded to me kindly advise with the latest update , Thanks .
Regards
Simphiwe Sibeko
SS
Simphiwe S's update30 Nov 2020, 19:45
Reviewer Update
Hi Natasha Thysse
I sent you my contact details which you asked for on the 26th but till date you haven't responded to me kindly advise with the latest update , Thanks .
Regards
Simphiwe Sibeko
I sent you my contact details which you asked for on the 26th but till date you haven't responded to me kindly advise with the latest update , Thanks .
Regards
Simphiwe Sibeko
Capital Legacy's replyOfficial
30 Nov 2020, 20:32Hi there Simphiwe,
Please accept my sincerest appologies as i was out of the office due to unforseen circumstances, and I wanted to personally handle this for you.
I am back in the office tomorrow and I'll be sure to give you a call and have this resolved.
Have a lovely evening,
Please accept my sincerest appologies as i was out of the office due to unforseen circumstances, and I wanted to personally handle this for you.
I am back in the office tomorrow and I'll be sure to give you a call and have this resolved.
Have a lovely evening,
Capital Legacy's reply30 Nov 2020, 20:32
Official
Hi there Simphiwe,
Please accept my sincerest appologies as i was out of the office due to unforseen circumstances, and I wanted to personally handle this for you.
I am back in the office tomorrow and I'll be sure to give you a call and have this resolved.
Have a lovely evening,
Please accept my sincerest appologies as i was out of the office due to unforseen circumstances, and I wanted to personally handle this for you.
I am back in the office tomorrow and I'll be sure to give you a call and have this resolved.
Have a lovely evening,