SM
SAMANTHA M
1 reviews | Active since Feb 2024
05 Nov 2025, 06:56
********** non service
Less than no stars really. It's taking over a month to change my will. I sent a draft Clearly the agents dont read They use their own distressing putting in things like a joint venture clause then changing will completely not even adding what I want After numerous complaints and explicitly emailing them saying I can't take calls nothing is still done Even my nephew who is 9 can follow a simple instruction. M appalled at service delivery and implementation.if you can't read and follow instructions get out of line and allow others to do the job
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Replies (1)Capital Legacy's replyOfficial
05 Nov 2025, 08:15Hi Samantha,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply05 Nov 2025, 08:15
Official
Hi Samantha,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
