No Service - No comfort.

My Mother passed away on 13 September 2021 in a house fire. Needless to say all and any documents were destroyed in the fire. We notified Capital Legacy who then forwarded me an e-mail to submit documentation and death certificate on the 23 September 2021. I submitted the documentation with affidavit from police about the fire on 27 September. No contact for two weeks I then tried to contact Lesedi and Nicole but the phones just ring no answer. I e-mailed Nicole on 4 different days also no reply. I finally spoke to Marelie Theron who I accidentally met and she assisted and felt like the only one who really cares. Finally Lesedi contacted me for an appointment with Diven. I thought know we will get somewhere. Guess what NO - They do not have a signed Will. The policy we have been paying since 2016 makes provision for R67 000 to pay for services that Capital Legacy will take care off. We were told that because we do not know if there is a pension Capital Legacy needs us to find out if there is anything. We can not search anything without an authorization letter, so what now. They can assist with an authorization letter but then we need to do everything. Not really what I had in mind when I took out the policy for my mother. They will refund the premiums we paid. If that is what would be best please also refund the premium for my policy and my husbands policy. I also referred my Cousin and her husband. I will make sure that they also ask their money back. The worse experience of my life.