SE
Sumarié Erasmus
1 reviews | Active since Mar 2019
05 Mar 2020, 18:57
No service
My debit order only went off the 3rd. It bounced, I mailed and called numerous times to rectify this and get NO feedback or answer.
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Replies (1)
Capital Legacy's replyOfficial
09 Mar 2020, 19:39Good Afternoon Sumarié,
I trust you're doing well.
Please accept my apologies for the frustration caused, the company we outsource to run our debit orders confirmed that there was unfortunately an error with their processing bank, causing a delay for the debit orders with one day.
I will ensure you receive a call first thing in the morning to rectify this issue and address any further concerns you may have.
Have a lovely evening,
Natasha Thysse
Manager - Customer Care
I trust you're doing well.
Please accept my apologies for the frustration caused, the company we outsource to run our debit orders confirmed that there was unfortunately an error with their processing bank, causing a delay for the debit orders with one day.
I will ensure you receive a call first thing in the morning to rectify this issue and address any further concerns you may have.
Have a lovely evening,
Natasha Thysse
Manager - Customer Care
Capital Legacy's reply09 Mar 2020, 19:39
Official
Good Afternoon Sumarié,
I trust you're doing well.
Please accept my apologies for the frustration caused, the company we outsource to run our debit orders confirmed that there was unfortunately an error with their processing bank, causing a delay for the debit orders with one day.
I will ensure you receive a call first thing in the morning to rectify this issue and address any further concerns you may have.
Have a lovely evening,
Natasha Thysse
Manager - Customer Care
I trust you're doing well.
Please accept my apologies for the frustration caused, the company we outsource to run our debit orders confirmed that there was unfortunately an error with their processing bank, causing a delay for the debit orders with one day.
I will ensure you receive a call first thing in the morning to rectify this issue and address any further concerns you may have.
Have a lovely evening,
Natasha Thysse
Manager - Customer Care