1 reviews | Active since Feb 2018
No service
Good day
I trust all is well?
Please take note of the following:
Since I have started with capital legacy it has been one issue after the other. The representative that was assigned to both myself and my husband has been of NO ASSSISTANCE. I have had issue of the way our will was drafted as multiple mistakes where made on both myself and my husband's. After FINALLY getting that done, it was a month or two after that, that I requested that changes be made again as I am legally married now and my surname has changed. I sent the marriage certificate and NO COMMUNICATION AGAIN FROM ANYONE. I just feel I won't pay for your services as there is non. So please cancel both my and my husband's policy as I refuse to work with this bad service.
Nor would I ever suggest any of my friends to your company.
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused. I am looking into the matter and will ensure we provide you with feedback as soon as possible.
Have a lovely weekend!
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused. I am looking into the matter and will ensure we provide you with feedback as soon as possible.
Have a lovely weekend!
Natasha Thysse
National Manager - Customer Care and Complaints
