NB
Nita B

1 reviews | Active since Feb 2018

13 Jan 2022, 10:52

No service

Good day

I trust all is well?

Please take note of the following:

Since I have started with capital legacy it has been one issue after the other. The representative that was assigned to both myself and my husband has been of NO ASSSISTANCE. I have had issue of the way our will was drafted as multiple mistakes where made on both myself and my husband's. After FINALLY getting that done, it was a month or two after that, that I requested that changes be made again as I am legally married now and my surname has changed. I sent the marriage certificate and NO COMMUNICATION AGAIN FROM ANYONE. I just feel I won't pay for your services as there is non. So please cancel both my and my husband's policy as I refuse to work with this bad service.

Nor would I ever suggest any of my friends to your company.

0
Replies (1)
Capital Legacy
Capital Legacy's reply14 Jan 2022, 11:24
Official
Hi there Nita,

Thank you for bringing this to my attention, I am immensely sorry for the frustration caused.  I am looking into the matter and will ensure we provide you with feedback as soon as possible.

Have a lovely weekend! 

Natasha Thysse
National Manager - Customer Care and Complaints