GM
Gregory M
1 reviews | Active since Jul 2025
02 Mar 2026, 12:49
No response,,Bad client service
I am now a client of Capital legacy for 5 Years. I get a notification from a Ms Nicole Marais every year for annual inflation increase. I received an email 3 x weeks ago for the same. I responded to Ms Marias in order to get assistance to have my will updated. I have sent 2 x e mails to her but up to today I have not even received a response or email acknowledgment from her. Seems like they just interested in your money but no service.
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Capital Legacy's replyOfficial
02 Mar 2026, 13:36Hi Gregory,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Nicole Marais
Senior Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Nicole Marais
Senior Team Leader
Capital Legacy's reply02 Mar 2026, 13:36
Official
Hi Gregory,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Nicole Marais
Senior Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Nicole Marais
Senior Team Leader