EC
Elizabeth C

1 reviews | Active since Sept 2022

01 Sept 2022, 15:45

No response to anything.

Worst experience ever. They dont respond to emails. Their representatives are just as useless. Even the complaints department dont care at all. Ive been struggling to change my debit order form since since July 20 th of 2022. Been trying to change both my and my husbands will and testament since beginning of Aug with numerous emails later which i still have. They simply just dont care at all about their cliens

0
Replies (3)
Capital Legacy
Capital Legacy's reply05 Sept 2022, 13:52
Official
Good day  Elizabeth,

Thank you for bringing this to my attention.
 
Please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible. 

Have a lovely day, 
 
Natasha  Thysse 
National Manager-Customer Care and Complaints 




EC
Elizabeth C's update05 Sept 2022, 14:42
Reviewer Update
Natasha Thysse I have sent you emails as well and phoned you and thus far you've done nothing
Capital Legacy
Capital Legacy's reply04 Oct 2022, 10:04
Official
Hi Elizabeth,

I am so sorry for the frustration caused, I believe the matter has been resolved.

Should you need any further assistance, please do not hesitate to let me know.

Have a lovely day!