VR
Viraan R
1 reviews | Active since Feb 2010
26 Aug 2021, 08:33
No response from Capital Legacy
I've been a client of Capital Legacy for many years and my Will lodged with them is terribly outdated. I've tried to make contact with Capital Legacy earlier this year but in vain. I've tried making contact again recently but still no response. Looking at the negative Capital Legacy reviews on Hellopeter is frightening. There are loads of people who cannot make contact with this company. Knowing that you've placed your Will and the handling of your estate in the hands of a company operating in this manner is terrifying.
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Replies (1)Capital Legacy's replyOfficial
27 Aug 2021, 08:35Hi there Viraan,
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused - we continuously strive to improve the efficiency of our Clients being able to get through to us and I am happy to say, we are almost there!
I've taken a look and I've been able to locate your mail from Yesterday, which I have responded to accordingly.
Please do let me know should you have any further concerns.
Have a lovely weekend,
Natasha Thysse
National Manager - Customer Care
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused - we continuously strive to improve the efficiency of our Clients being able to get through to us and I am happy to say, we are almost there!
I've taken a look and I've been able to locate your mail from Yesterday, which I have responded to accordingly.
Please do let me know should you have any further concerns.
Have a lovely weekend,
Natasha Thysse
National Manager - Customer Care
Capital Legacy's reply27 Aug 2021, 08:35
Official
Hi there Viraan,
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused - we continuously strive to improve the efficiency of our Clients being able to get through to us and I am happy to say, we are almost there!
I've taken a look and I've been able to locate your mail from Yesterday, which I have responded to accordingly.
Please do let me know should you have any further concerns.
Have a lovely weekend,
Natasha Thysse
National Manager - Customer Care
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused - we continuously strive to improve the efficiency of our Clients being able to get through to us and I am happy to say, we are almost there!
I've taken a look and I've been able to locate your mail from Yesterday, which I have responded to accordingly.
Please do let me know should you have any further concerns.
Have a lovely weekend,
Natasha Thysse
National Manager - Customer Care
