HB
Heini B
1 reviews | Active since May 2016
28 Jan 2019, 16:31
No response causing a waste of money
I have been paying them for more than a year and STILL have not received any documentation on my cover. I don't even know what my policy number is. I have tried to contact them countless times via their portal with no response. The time I have been paying was an absolute waste as I have no paperwork which was promised to be e-mailed to me when I signed
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Replies (2)HB
Heini B's updateReviewer Update
06 Mar 2019, 07:26They have responded and given me all the paperwork. Everything is good now :-)
HB
Heini B's update06 Mar 2019, 07:26
Reviewer Update
They have responded and given me all the paperwork. Everything is good now :-)
Capital Legacy's replyOfficial
02 Jul 2019, 16:45Hi there Heini,
I trust you're doing well.
As our customers are very important to us, we have tried contacting you as a follow up as well as to confirm if you would be willing to revise your initial review based on your further experiences.
We remain available if you have any further questions or concerns.
Kind Regards,
Natasha Thysse
Manager - Customer Care
I trust you're doing well.
As our customers are very important to us, we have tried contacting you as a follow up as well as to confirm if you would be willing to revise your initial review based on your further experiences.
We remain available if you have any further questions or concerns.
Kind Regards,
Natasha Thysse
Manager - Customer Care
Capital Legacy's reply02 Jul 2019, 16:45
Official
Hi there Heini,
I trust you're doing well.
As our customers are very important to us, we have tried contacting you as a follow up as well as to confirm if you would be willing to revise your initial review based on your further experiences.
We remain available if you have any further questions or concerns.
Kind Regards,
Natasha Thysse
Manager - Customer Care
I trust you're doing well.
As our customers are very important to us, we have tried contacting you as a follow up as well as to confirm if you would be willing to revise your initial review based on your further experiences.
We remain available if you have any further questions or concerns.
Kind Regards,
Natasha Thysse
Manager - Customer Care