No Response After 14 Emails – Ongoing Premium Escalation Dispute

I am extremely disappointed with the lack of response and service from Capital Legacy.

On 19 January 2025 I contacted Capital Legacy regarding a recent premium increase. As a retired policyholder, I explained clearly that I cannot afford ongoing escalations and requested either removal of the annual increase or a restructuring of the policy to maintain affordability.

Since then, I have sent 14 follow-up emails. Apart from automated acknowledgements stating “we will be in touch shortly”, I have received no substantive response.

This matter relates to affordability and potential cancellation of a high-value life policy. It is unacceptable that a long-standing client cannot obtain a clear answer on available retention or restructuring options.

I am not disputing inflation explanations. I am requesting practical assistance to keep the policy in force. Silence is not service.

I now request urgent engagement from a senior servicing or retention manager to resolve this matter.

If this is not addressed promptly, I will have no option but to consider formal escalation through the appropriate regulatory channels.