No reply, No service, Don't care for their clients after they just take your money

I am totally disgusted with the service or non service should I say that we have received from Capital Legacy. My Dad passed in February....to date we have not read his will, we have not been able to discuss what needs to be done. We have had one meeting with Jacques who informed us that even though we have a policy to cover my dad's costs we need to still pay in an addition amount with no breakdown of why or what the policy covers.

It is now 3 months later and we don't even have a letter of executiveship or anything. We would like to round up the estate, but nothing no communication, just ignore their clients and have absolutely no compassion for families that have to deal with this as well as grieving for their loved one that they have lost.

Unfortunately this is not the 1st time that they have done this to me....the 1st time was 4 years ago with my late husband.