No customer service at all after weeks of chasing them

I've been trying to update my will for the past 2 months now. Everytime I try to contact them the line is always busy and when you leave messages nobody gets back to you. When you finally get through to someone, they never recieved any email or queries whatsoever. This attitude shows me that they dont value their clients. God only knows the struggles my family would go through if anything happened to me. Definitely going to cancel my policy while I'm alive. Thanks for nothing...