No communication! What if something happens?

I have been dealing with Shaun Stewien regarding my late father's Letter of Executorship. Shaun previously sent me all the necessary documents, and I had enquired whether they would be couriered once completed.

I emailed Shaun on 31 March and have since been calling both contact numbers provided to me, but have received no response. On 16 April, I also emailed Elaine Erasmus to follow up and ask if she could assist or get in touch with Shaun on my behalf. Unfortunately, I have not received any response to date.

This lack of communication is very concerning and, frankly, unprofessional particularly given the urgency of the matter. My mother needs these documents in order for the sale of her home to proceed.