JE
JAN E
1 reviews | Active since Nov 2012
04 Jan 2022, 10:30
Never trust Capital Legacy.
I have been with them for 5 years. Tried via mail, phone calls voice mails, with no responce. This was to have a will signed for the record but they never responded. But I have been paying for 5 years with no response on any correspondence. I now formally cancelled the contract, now they would like to speak to me to come and set-up a new wil, and make sure I am happy, because I cancelled. Imagine how my loeved ones will struggle to get service from them when I die. Let alown, no signed will.
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Replies (2)
Capital Legacy's replyOfficial
04 Jan 2022, 10:57Hi there Jan,
A very happy 2022 to you and your Family! May it be an amazing one.
Thank you for bringing this to attention, Carien will give you a call shortly to investigate the matter and provide you with feedback as to what went wrong.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints
A very happy 2022 to you and your Family! May it be an amazing one.
Thank you for bringing this to attention, Carien will give you a call shortly to investigate the matter and provide you with feedback as to what went wrong.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints
Capital Legacy's reply04 Jan 2022, 10:57
Official
Hi there Jan,
A very happy 2022 to you and your Family! May it be an amazing one.
Thank you for bringing this to attention, Carien will give you a call shortly to investigate the matter and provide you with feedback as to what went wrong.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints
A very happy 2022 to you and your Family! May it be an amazing one.
Thank you for bringing this to attention, Carien will give you a call shortly to investigate the matter and provide you with feedback as to what went wrong.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints
JE
JAN E's updateReviewer Update
04 Jan 2022, 13:27We agreed to cancell the policy and forget the many years of non-perormance. Hoever, they did undertake to follow-up how an unsigned policy was deducted for 5 years, while no action was made by them, from my many mail and voice messeges, etc.
JE
JAN E's update04 Jan 2022, 13:27
Reviewer Update
We agreed to cancell the policy and forget the many years of non-perormance. Hoever, they did undertake to follow-up how an unsigned policy was deducted for 5 years, while no action was made by them, from my many mail and voice messeges, etc.