AZ
Angelique Z
1 reviews | Active since Jul 2011
19 Jun 2025, 10:51
Negligence on testament information and request to have it resolved
2nd Complaint on Hello Peter about Capital Legacy. My will information is incorrect! My beneficiary information is incorrect and I've told you this! On my former complaint you responded and said you will look into it. I had to call in to finally get someone to action the request, only with another failed attempt! You called but the phone hardly rang my side then ended. Next moment I get an email that my policy was cancelled, however, MY WILL INFORMATION IS STILL INCORRECT!!! phone me ASAP or I will take this further as this is negligence.
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Capital Legacy's replyOfficial
19 Jun 2025, 11:21Hi there,
Thank you for reaching out again, and please accept our sincere apologies for the frustration and inconvenience you've experienced. We understand how critical it is for your Will and beneficiary information to be accurate, and we take your concerns very seriously.
We acknowledge that this is your second complaint and that our previous communication and follow-up did not meet your expectations. We also regret the unsuccessful call attempt and the confusion regarding the cancellation email. This is certainly not the level of service we aim to provide.
Please rest assured that we are prioritizing your matter. We will further investigate this matter to ensure it receives the urgent attention it deserves as we want to assure you that we are committed to resolving this issue in a fair and transparent manner.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for reaching out again, and please accept our sincere apologies for the frustration and inconvenience you've experienced. We understand how critical it is for your Will and beneficiary information to be accurate, and we take your concerns very seriously.
We acknowledge that this is your second complaint and that our previous communication and follow-up did not meet your expectations. We also regret the unsuccessful call attempt and the confusion regarding the cancellation email. This is certainly not the level of service we aim to provide.
Please rest assured that we are prioritizing your matter. We will further investigate this matter to ensure it receives the urgent attention it deserves as we want to assure you that we are committed to resolving this issue in a fair and transparent manner.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply19 Jun 2025, 11:21
Official
Hi there,
Thank you for reaching out again, and please accept our sincere apologies for the frustration and inconvenience you've experienced. We understand how critical it is for your Will and beneficiary information to be accurate, and we take your concerns very seriously.
We acknowledge that this is your second complaint and that our previous communication and follow-up did not meet your expectations. We also regret the unsuccessful call attempt and the confusion regarding the cancellation email. This is certainly not the level of service we aim to provide.
Please rest assured that we are prioritizing your matter. We will further investigate this matter to ensure it receives the urgent attention it deserves as we want to assure you that we are committed to resolving this issue in a fair and transparent manner.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for reaching out again, and please accept our sincere apologies for the frustration and inconvenience you've experienced. We understand how critical it is for your Will and beneficiary information to be accurate, and we take your concerns very seriously.
We acknowledge that this is your second complaint and that our previous communication and follow-up did not meet your expectations. We also regret the unsuccessful call attempt and the confusion regarding the cancellation email. This is certainly not the level of service we aim to provide.
Please rest assured that we are prioritizing your matter. We will further investigate this matter to ensure it receives the urgent attention it deserves as we want to assure you that we are committed to resolving this issue in a fair and transparent manner.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader