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shireensookdhin S

1 reviews | Active since May 2017

08 May 2025, 20:49

My policy had lapsed due to my financial situation

My policy had lapsed due to my financial situation. Melanie Raman tried contacting me several times but true caller blocked her as spam. Melanie persevered and emailed me making it possible to communicate. She was very kind and understanding and told me that I could be reinstated without penalties. News to my ears I gladly accepted after the terms and conditions were explained. Capital Legacy hold onto Melanie Raman...she is a true star!

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Replies (1)
Capital Legacy
Capital Legacy's reply12 May 2025, 09:05
Official
Hi there Shireen,

Thank you so much for the feedback! I'm thrilled to hear that Melanie has been so efficient. We'll be sure to share your feedback with her.

Have a lovely day further!

Lesego Mabaso
Senior Client Care Team Leader