my experience has not been pleasant

Capital legacy response - 1 . Regarding the vehicle transfer, Mabaso has confirmed that at the first consultation he confirmed that we would be able to attend to the transfer of both the property and the vehicle that was the subject of this estate process. Regrettably, we have experienced incredibly poor service from our service provider and have gone as far as terminating our relationship with him in the process of transferring vehicles. We thus do not have capacity to assist and would hate to have you inconvenienced by the tardiness of said service provider in the transfer process.

My response - (yes he did and the sales person confirm this as well when the policy was taken out) I do not agree with Capital Legacy not attending to the car. As far as I understood from my husband, one of the reasons he took out the policy from you guys was that none of this would be my problem to handle, but that you would manage every aspect of his estate, including transferring everything that was in his name. Now it has become my problem? So many things that were said to us would be covered, which is very concerning. Even my father-in-law is with you, and it was also communicated that his wife would not have to worry about the house, cars, and other matters. Jacques paid for a service for five years so that I would not have to worry about house and car transfers and anything else that all this would be handled i honestly don't know what his 725,000 or 754,000 of his policy actually covered now . Is half of his premiums also going to be paid back since I am not receiving the service that was promised when the policy was taken out?