RG
Rika G
1 reviews | Active since Oct 2015
14 Feb 2025, 10:30
Mrs Deyzel regarding E/L SJN Swanepoel
I'm writing this review as a last resort after experiencing incredibly poor customer from Capital Legacy. Despite numerous attempts to reach out to them regarding a complaint, I've been met with complete radio silence. No feedback, no acknowledgement, no resolution. It's been from 6th January 2025 since I first reached out, and I've yet to receive even a courtesy response. As a customer, it's infuriating to be ignored like this. Capital Legacy lack of communication and accountability has left a sour taste in my mouth. I would advise others to think twice before doing business with them.
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Capital Legacy's replyOfficial
14 Feb 2025, 12:29Hi there Rika,
We sincerely apologize for the frustration and inconvenience you've experienced. We genuinely regret that your attempts to resolve your concern have gone unanswered, and we completely understand your disappointment. Your experience does not reflect the high standards of service we strive to provide to our clients.
Please know that this is not the level of service we aim to offer, , rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
We sincerely apologize for the frustration and inconvenience you've experienced. We genuinely regret that your attempts to resolve your concern have gone unanswered, and we completely understand your disappointment. Your experience does not reflect the high standards of service we strive to provide to our clients.
Please know that this is not the level of service we aim to offer, , rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply14 Feb 2025, 12:29
Official
Hi there Rika,
We sincerely apologize for the frustration and inconvenience you've experienced. We genuinely regret that your attempts to resolve your concern have gone unanswered, and we completely understand your disappointment. Your experience does not reflect the high standards of service we strive to provide to our clients.
Please know that this is not the level of service we aim to offer, , rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
We sincerely apologize for the frustration and inconvenience you've experienced. We genuinely regret that your attempts to resolve your concern have gone unanswered, and we completely understand your disappointment. Your experience does not reflect the high standards of service we strive to provide to our clients.
Please know that this is not the level of service we aim to offer, , rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader