AP
Adelicia P
1 reviews | Active since Jun 2022
20 Jun 2022, 17:00
MOVE ALONG... IT'S A TRAP
It's almost 2 years since my mom has passed and I'm yet to get a response regarding her estate. Nadine Pillay did not even know my mother's name or have any information during our first consult. Later I was requested on 2 occasions for her Will which was already in their possession. The company resigned as executive and months later submitted relevant documents to the masters office. I'm still waiting on a response to the additional policy covering transfer and estate costs which is considered nullified because they resigned? This without valid reason and no indication of it in their contract?
Helpful (0)
Replies (3)0
Replies (3)
Capital Legacy's replyOfficial
21 Jun 2022, 08:35Good morning Adelicia,
Thank you for bringing this to my attention,I’m so sorry for any frustration caused although, please leave this with me and we’ll be sure to make contact shortly.
Have a lovely day,
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you for bringing this to my attention,I’m so sorry for any frustration caused although, please leave this with me and we’ll be sure to make contact shortly.
Have a lovely day,
Natasha Thysse
National Manager-Customer Care and Complaints
Capital Legacy's reply21 Jun 2022, 08:35
Official
Good morning Adelicia,
Thank you for bringing this to my attention,I’m so sorry for any frustration caused although, please leave this with me and we’ll be sure to make contact shortly.
Have a lovely day,
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you for bringing this to my attention,I’m so sorry for any frustration caused although, please leave this with me and we’ll be sure to make contact shortly.
Have a lovely day,
Natasha Thysse
National Manager-Customer Care and Complaints
AP
Adelicia P's updateReviewer Update
21 Jun 2022, 16:31Thank you for you prompt response, i did receive a call from a consultant who even in alleged consultation with Ms. Pillay was not helpful as his feedback was contradictory. The proposed resolution is that Capital Legacy be re-instated, subject to internal consultation - something that im not comfortable with. Im yet to receive written confirmation of our telephonic consult and once (consistent) feedback is provided, i trust that it will be done by a consultant who has their facts in order. This while being mindful that your company not only deals with deceased estates, but directly with people who have lost a loved one amidst poor administration.
AP
Adelicia P's update21 Jun 2022, 16:31
Reviewer Update
Thank you for you prompt response, i did receive a call from a consultant who even in alleged consultation with Ms. Pillay was not helpful as his feedback was contradictory. The proposed resolution is that Capital Legacy be re-instated, subject to internal consultation - something that im not comfortable with. Im yet to receive written confirmation of our telephonic consult and once (consistent) feedback is provided, i trust that it will be done by a consultant who has their facts in order. This while being mindful that your company not only deals with deceased estates, but directly with people who have lost a loved one amidst poor administration.
Capital Legacy's replyOfficial
23 Jun 2022, 22:42That’s exactly why we do what we do Adelicia, our aim is to make that loss easier during such a heartbreaking time.
I understand that your experience so far has not been one of the best, please allow us the opportunity to turn this around.
I’ll personally also give you a call in the morning.
Natasha Thysse
National Manager-Customer Care and Complaints
I understand that your experience so far has not been one of the best, please allow us the opportunity to turn this around.
I’ll personally also give you a call in the morning.
Natasha Thysse
National Manager-Customer Care and Complaints
Capital Legacy's reply23 Jun 2022, 22:42
Official
That’s exactly why we do what we do Adelicia, our aim is to make that loss easier during such a heartbreaking time.
I understand that your experience so far has not been one of the best, please allow us the opportunity to turn this around.
I’ll personally also give you a call in the morning.
Natasha Thysse
National Manager-Customer Care and Complaints
I understand that your experience so far has not been one of the best, please allow us the opportunity to turn this around.
I’ll personally also give you a call in the morning.
Natasha Thysse
National Manager-Customer Care and Complaints